Digital Service Delivery Policy

1. Digital-Only Business

VirexaCore Technologies is a software product company that operates exclusively in the digital domain. We design, develop, and operate SaaS (Software as a Service) and micro-SaaS products delivered entirely over the internet.

We do not sell, manufacture, or ship any physical goods of any kind. This policy therefore serves as our "Delivery Policy" in the context required by payment processors and financial institutions, and describes how digital service access is provisioned to customers upon purchase.

Concepts such as shipping carriers, tracking numbers, physical delivery zones, packaging, or postal delivery are entirely inapplicable to our business and are not addressed herein.

2. What You Receive Upon Purchase

When you purchase a subscription to a VirexaCore Technologies product, you receive:

• Software Access: The right to access and use the subscribed software product via a web browser or authorized application, for the duration of the active subscription period.
• Account Credentials: A user account associated with your registered email address, through which you access the product.
• Subscription Confirmation: An automated confirmation email sent to your registered email address, confirming your subscription, the plan details, billing amount, and next renewal date.

No physical item, downloadable installer, or offline software package is delivered as part of any VirexaCore subscription. The product is accessed entirely online via your account.

3. Access Provisioning Timeframes

3.1 Immediate Access

In the majority of cases, access to the subscribed product is provisioned immediately upon successful payment confirmation. You will be able to log in to your account and begin using the product without delay.

3.2 Access via Email

A subscription confirmation email — containing your order summary and login instructions — will be dispatched to your registered email address within a few minutes of a successful transaction. Delivery of this email is subject to your email provider's processing times.

3.3 Products in Pre-Launch or Beta

For products that are not yet publicly launched (such as products marked "Under Development" or in early access), access may be provisioned on a staggered or waitlist basis. In such cases, you will be notified clearly of the expected timeframe at the point of sign-up or purchase, and will not be charged until access is confirmed and provided — unless you have explicitly opted into an early-access or pre-order arrangement, the terms of which will be stated at checkout.

4. Technical Requirements for Access

Access to VirexaCore products requires:

• A stable internet connection;
• A modern web browser (e.g., Chrome, Firefox, Safari, Edge — recent versions);
• A valid user account registered with a working email address.

Specific system requirements, where applicable, will be detailed on the respective product page. We are not responsible for access issues arising from the user's hardware, internet service provider, or browser configuration.

5. If You Do Not Receive Access

If you have successfully completed payment but are unable to access the product or have not received a confirmation email within 30 minutes, we recommend the following steps:

• Check your spam, junk, or promotions folder for the confirmation email;
• Verify that the email address used at checkout is correct;
• Attempt to log in directly using the email address and password set during registration;
• Clear your browser cache and retry.

If the issue persists after these steps, please contact us at contact@virexacoretechnologies.com with your payment confirmation details. We will investigate and resolve access issues within 1 business day.

6. Service Continuity & Uptime

We endeavour to maintain consistent availability of our software products. Planned maintenance or updates may occasionally require brief periods of downtime, during which access to the product may be temporarily unavailable. We will make reasonable efforts to communicate planned maintenance windows in advance.

We do not guarantee 100% uptime but commit to restoring service availability promptly in the event of unplanned disruptions. For service-affecting issues of significant duration, affected subscribers may be eligible for remediation as described in our Refund & Cancellation Policy.

7. Account & Access Termination

Access to the software product is tied to an active, paid subscription. Upon subscription cancellation or expiry, access will be disabled at the end of the current billing period. Upon account closure or termination due to policy violations, access may be disabled immediately.

We are not responsible for any data loss resulting from account termination where adequate notice has been provided. Users are advised to export or back up their data before closing their accounts.

8. Changes to This Policy

We reserve the right to update this Digital Service Delivery Policy at any time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our Services constitutes your acceptance of the updated policy.

9. Contact Us

For questions about product access, delivery, or service availability, please contact us at:
VirexaCore Technologies
Email: contact@virexacoretechnologies.com