Refund & Cancellation Policy

1. Scope & Applicability

This Refund & Cancellation Policy applies to all paid subscription plans offered by VirexaCore Technologies for its SaaS products (including VirexaTeams, SnapLedger, and any future product offerings). All our products are delivered exclusively as online, subscription-based software services. We do not sell or deliver physical goods.

By subscribing to any VirexaCore product, you agree to the terms set out in this policy.

2. Subscription Cancellation

2.1 How to Cancel

You may cancel your subscription at any time by:

• Using the cancellation option available within your account settings (where applicable); or
• Contacting us directly at contact@virexacoretechnologies.com with your account details and a cancellation request.

2.2 Effect of Cancellation

Cancellation takes effect at the end of your current billing period. Upon cancellation:

• Your subscription will not auto-renew for the next billing period;
• You will retain access to the subscribed product until the end of the current paid billing period;
• No further charges will be made after the current billing period ends.

We do not provide pro-rated credits or refunds for unused time remaining within a billing period at the time of cancellation, unless explicitly stated otherwise in this policy or agreed to in writing.

2.3 Downgrade

If a product offers multiple subscription tiers, you may downgrade your plan at any time. Downgrades typically take effect at the start of the next billing period. No partial refund is issued for the difference in cost during the current billing period.

3. Refund Policy

3.1 General Position

Due to the nature of our products as digitally delivered, subscription-based software services — where access to the product is granted immediately upon payment — we generally do not issue refunds for subscription fees once a billing period has commenced and access has been provided.

3.2 Circumstances Under Which We May Issue a Refund

We evaluate refund requests on a case-by-case basis. We may, at our sole discretion, issue a partial or full refund in the following circumstances:

• Extended Service Outage: If our product experienced a significant, documented service outage or was materially unavailable for an extended period during your paid billing period, and we were unable to resolve the issue within a reasonable timeframe.
• Material Feature Misrepresentation: If the product you subscribed to was materially and demonstrably different from what was described on the product page at the time of purchase, and you contact us promptly after discovery.
• Accidental or Duplicate Charge: If you were charged in error (e.g., a duplicate transaction or technical billing error), we will promptly investigate and issue a correction.

3.3 Non-Refundable Circumstances

Refunds will not be issued under the following circumstances:

• You changed your mind after subscribing and after the product has been accessed;
• You did not use the product during the billing period;
• The subscription was cancelled but the refund request is for an already-paid and already-accessed billing period;
• Your account was suspended or terminated due to a violation of our Terms & Conditions;
• The request is made more than 7 days after the charge date without a qualifying reason as described in Section 3.2.

4. How to Request a Refund

To submit a refund request, please email us at contact@virexacoretechnologies.com with the subject line "Refund Request" and include the following:

• Your registered account email address;
• The product name and subscription plan;
• The date of the charge in question;
• A clear description of the reason for your refund request.

We will acknowledge your request within 3 business days and provide a decision within 7 business days of receiving sufficient information.

5. Refund Processing

Approved refunds will be processed to the original payment method used at the time of purchase. Processing times depend on your payment provider but are typically completed within 5–14 business days from the date of approval.

We are unable to issue refunds to a different payment method or as credits to another service.

6. Free Plans & Trials

Free-tier access and free trial periods (where offered) are provided at no charge. No refunds are applicable to free-tier or free-trial periods as no payment is collected. If your free trial automatically converts to a paid subscription and you were not aware of the conversion terms, please contact us promptly.

7. Disputes & Chargebacks

We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or card issuer. We are committed to resolving billing issues promptly and in good faith. Initiating an unjustified chargeback may result in the suspension of your account.

8. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our Services following any such update constitutes your acceptance of the revised policy.

9. Contact Us

For all refund and cancellation enquiries, please contact us at:
VirexaCore Technologies
Email: contact@virexacoretechnologies.com